FAQ

What is LED?


A Light Emitting Diode (LED) consists of a semiconductor that emits light when an electrical current is passed through it. This differs from traditional incandescent lamps that use heat to alight a filament which then glows.


LED lamps emit much less heat in cmparison to traditional filament lamps.

It’s predicted that LEDs are the future of lighting, with halogens facing a ban across Europe in the coming years.



How long do LEDs last?


This can vary depending on the lamp. Standard spotlights and bulbs will last up to 25,000 hours.

Heavy duty LED products such as floodlights and commercial lighting will last between 35,000 and 50,000 hours.

On average, halogen equivalents will last approximately 3,000 hours.



Why are LEDs more expensive?


The upfront cost on LEDs is more than halogens. True. But LEDs use up to 90% less energy than halogen lamps, meaning you will often recoup your investment within just 6 months.

And the best bit is, you’ll continue saving money on your bills every month thereafter.

So overall LEDs are very cost effective in the long run. They use 90% less energy than traditional lamps.



Will LEDs fit into my old light fixtures?


Yes. All our bulbs have been designed to directly replace your old halogens, unless it’s otherwise stated on the product description.

In most cases, it truly is as easy as changing a lightbulb.



How often will I have to replace LED bulbs?


The beauty of LED bulbs is that they last far longer than traditional lighting sources. Take an LED product with a 50,000 hour lifespan. Depending on how long you have it on per-day, it’ll last up to 2 decades:

  • 7 years (24 hours per day)
  • 7.4 years (18 hours per day)
  • 11.4 years (12 hours per day)
  • 17.1 years (8 hours per day)


Do I need to replace my dimmer switch?


Typically the majority of leading edge dimmer switches have a minimum wattage of 60W, which is far too high for dimmable LED bulbs. This is why you need an LED compatible dimmer switch when you purchase your bulbs.


Please note that our lamps will not work with touch or remote control dimmers.



These aren’t the bulbs I ordered. How do I get the right ones?


If the bulbs you receive in the post aren't the ones you ordered, please contact us straight away. We will be happy to rectify the situation at your convenience. Typically, we ask that all customers return the incorrect bulbs before we dispatch the correct ones for insurance purposes. We will also reimburse any postage costs incurred.



I’ve ordered/bought wrong bulbs. What should I do?


If for any reason you find you have bought the wrong bulbs, you can do one of the following:

- If your bulbs have not yet been dispatched from our warehouse, you can cancel your order and you will be issued a full refund.

- If your bulbs have been dispatched, you should return them to us within 14 days. When we receive the bulbs, you will be issued a full refund on your bulbs, but we will not refund the initial postage cost or the cost of returning the bulbs to us.