To give our customers 100% peace of mind we have 14 days return policy.
a. Return process:
- Once you log in yo your account, click on 'Welcome' tab next to the 'shopping cart' tab.
- Click on 'Return Requests' tab.
- Fill in the form and send us your request.
- We will generate your RMA code and update your return process status.
- Stick your RMA code with our return address to the package you will send to us.
- Take the package to your nearest post office
- Send us the package with royal mail second class service.
- Once we receive the package, we check the items inside and process your refund according to our Refund policies.
- And you will get you money back within 14 working days.
b. Refund policies:
- We can only refund the cost of delivery and return if a product is faulty or different to your submitted order.
- For non-faulty products, delivery and return costs will not be refunded.
- All returns must be posted via royal mail second class service.
c. General Return conditions:
- If you’re unhappy with your purchase for any reason you can return your product(s) within 14 days of your purchase.
- Please make sure the products are in their original and undamaged packaging.
- If the returned product is not in original and undamaged packaging, you will not be entitled to a refund.
d. Our goods return address:
199 Uxbridge Road
London W13 9AA