Return policy

To give our customers 100% peace of mind we have 14 days return policy.

a. Return process:

    1. Once you log in yo your account, click on 'Welcome' tab next to the 'shopping cart' tab.
    2. Click on 'Return Requests' tab.
    3. Fill in the form and send us your request.
    4. We will generate your RMA code and update your return process status.
    5. Stick your RMA code with our return address to the package you will send to us.
    6. Take the package to your nearest post office
    7. Send us the package with royal mail second class service.
    8. Once we receive the package, we check the items inside and process your refund according to our Refund policies.
    9. And you will get you money back within 14 working days.

b. Refund policies:

    1. We can only refund the cost of delivery and return if a product is faulty or different to your submitted order.
    2. For non-faulty products, delivery and return costs will not be refunded.
    3. All returns must be posted via royal mail second class service.

c. General Return conditions:

    1. If you’re unhappy with your purchase for any reason you can return your product(s) within 14 days of your purchase.
    2. Please make sure the products are in their original and undamaged packaging.
    3. If the returned product is not in original and undamaged packaging, you will not be entitled to a refund.

d. Our goods return address:

199 Uxbridge Road
West Ealing
London W13 9AA